Technical Analyst

We currently have

opportunity for a Technical Analyst in our IT Department located in our St. Louis Country Office.

Key Responsibilities :

• To analyze, design, document, deliver and support the IT systems, software and services to Richardson end-users which may include desktops or laptops, smartphones, phone systems, printing, general connectivity / networking, device image / OS’s, internally developed or purchased applications and systems / software
• To receive incidents and requests from the end-user community, triage those items in a timely manner, document those items and facilitate their processing in a documented, standard and measurable manner in Richardson ITSM
• To maintain a high level of knowledge and expertise on all technical support related specialties and consoles
• Participate in small, medium and large sized projects on an as required basis
• To ensure that security and access controls are considered in the delivery of service
• To work with others within IT, OT and external vendors to ensure the proper delivery of services
• On call and travel is a required part of this role

Qualifications :

Richardson International provides an excellent compensation package consisting of a competitive salary, flexible benefits including medical, dental, vision, 401(k), paid time off, paid holidays, and training and career development opportunities.