Customer Strategy Manager

A company is looking for a Customer Strategy & Analytics Manager, who will lead teams to enhance customer experience and drive performance through data-driven decision-making. Key Responsibilities Lead the Customer First and Communications teams to ensure operational excellence and strategic alignment Serve as a subject matter expert on complex customer issues and make impactful decisions Support the transition to Microsoft Dynamics for improved Customer Relationship Management and align workflows with business needs Required Qualifications, Training, and Education Experience in customer strategy and analytics management Proven ability to lead cross-functional teams and collaborations Strong background in data-driven decision-making Experience with CRM systems, particularly Microsoft Dynamics Ability to coach and mentor team members effectively