IT Support Analyst
A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.
The peaceful use of space is essential for continued prosperity on Earthfrom communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all.
Our Values
- Be the offset. We create asymmetric advantages with creativity and ingenuity
- What would it take? We challenge assumptions to deliver ambitious results
- It's the people. Our team is our competitive advantage and we are better together
Your Mission
We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.
Responsibilities
Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (Teams / BigFix), and in-person interactionsTroubleshoot and resolve technical issues related to computer systems, networks, and hardwareManage employee onboarding and offboarding from an IT perspectiveEnsure ongoing usability of client computers, peripheral equipment, audio / visual systems, and software within established IT standards and guidelines (e.g., desktops, laptops, Macs, printers, copiers)Install, configure, and maintain computer systems, networks, and hardwareMaintain accurate documentation of technical support requests and resolutions in Jira and Confluence, following ITIL standardsMonitor and maintain system performance and securityAssist with deployment and maintenance of new hardware and software, including MacOS, Windows, True Anomaly engineering software, and O365 toolingCollaborate with other IT team members to ensure timely resolution of technical issuesParticipate in on-call rotations to provide 24 / 7 IT / technical supportRespond to critical tickets and incidents outside of regular working hours as part of the on-call mission support rotationQualifications
Bachelor's Degree, or a combination of experience and industry-leading certifications (e.g., Network+, Security+, Microsoft Certifications)Experience tracking issues in a ticketing system and meeting SLA requirements, working within an ITIL frameworkMinimum of 3+ years of experience in IT support or end-user desktop supportStrong customer service and communication skillsIn-depth knowledge of computer systems, networks, and hardwareExcellent troubleshooting and problem-solving abilitiesProficiency in PowerShell and / or Bash scriptingDemonstrated proficiency with both Windows and Mac OSExperience using MDM tools (such as Intune, JAMF, or BigFix)Familiarity with remote support tools and technologiesExperience with cloud-based technologies and services (e.g., Azure, O365 GCC-High)Ability to develop recommendations and procedures to prevent recurring problemsExperience ensuring ongoing usability of client computers, peripheral equipment, audio / visual systems, and software within established IT standards and guidelines (e.g., desktops, laptops, Macs, printers, copiers, etc.)Track record of delivering consistent, reliable service and ensuring user needs are met for each request / incidentExperience with Cisco AV equipmentExperience in aerospace or high-tech manufacturing is a strong plusExperience supporting engineers with SolidWorks and Autodesk products is highly desirableCompensation
Base Salary : $68,000-$90,000Equity + Benefits including Health, Dental, Vision, HRA / HSA options, PTO and paid holidays, 401K, Parental LeaveYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations : job-related knowledge and skills, education, location, and experience.
Additional Requirements
Ability to maintain or obtain TS / / SCI clearance. Already cleared a big plus! Must be US citizen.Work Location this role will be fully onsite at our Centennial, CO facility. Not eligible for remote, do not apply if you cannot be on site 5 days a week.Work environment the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.Physical demands the physical demands of the job, including bending, sitting, lifting and driving.This position will be open until it is successfully filled.
