Clinical Implementation Specialist

Job Description

Training : day to day in beginning would be onboarding (teams calls, meetings, modules), you would be doing remote support while you are home, and then you will support local accounts, and then you will have access to the entire region (states surrounding California)

• Works independently with general instruction and broad work expectations.
• Configures the VIPER software specific to customer needs and / or Spectrum Medical goals.
• Configures Live Vue and collaborates with field clinical sales team optimize Informatics build.
• Works with other Spectrum Depts. on the development of IFUs, training materials, etc. for customer use.
• Travel to customer sites for implementations, training and / or support.
• Extended and overnight stays may be necessary.
• Assists and / or completes device connectivity and aids in whatever manner required for customer implementations.
• Assists with validation of software. Assists and tests customer settings before, during and after software updates.
• Provides customer support via phone, email and / or text to aid customers in troubleshooting and / or improving their experience and utilization of Spectrum software.
• Coordinate with other Spectrum Depts. to be sure any customer issues are reported and documented in compliance with Spectrum Quality Processes (SOP). Organizes and prioritizes tasks and meets deadlines. Coordinates training and meeting schedules.
• Takes ownership of trouble shooting and customer service to Users, advising on the clinical and technical use of Quantum Informatics, to include the Customer Support Line and associated documentation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

Nice to Have Skills & Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.