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IT Technical Trainer

IT Technical Trainer

San Ysidro HealthSan Diego, CA, US
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Technical Trainer Position

The Technical Trainer is responsible for completing the training tasks which include but are not limited to conducting end user training, class registration, documentation development, schedule maintenance, and system testing. The Technical Trainer will ensure the up-to-date maintenance of a hands-on end-to-end training program for a variety of our company systems, including our electronic medical record system (Epic) and other critical business systems as needed. They will also offer recommendations for training improvements across the systems and departments to include system workflow streamlining.

Essential Functions of the Job :

  • Maintenance of a comprehensive training program with regularly scheduled classroom sessions, standardized training material, online training, and the Learning Management System (LMS).
  • Work closely with departments to translate workflow design and process decisions into training content. Works closely with Business Analysts and Clinical Support staff to identify all training and educational needs and changes.
  • Performs assessments to determine skills gaps between current and desirable skill levels, evaluating the effectiveness of training programs and learning outcomes.
  • Identifies opportunities for improving training methods and procedures; communicates recommendations appropriately.
  • Responsible for training users, including super-users and service desk personnel. Identify clinical system training needs and educate staff on approved system processes, new functionality, or other types of changes and provide relevant tips to improve efficiency.
  • Participate in project efforts by providing training and end-user support, including go-lives for any new implementations at clinic sites as needed.
  • Participate in testing of changes, new features, and functionality; identify issues that disrupt the delivery of care by reporting to the Clinical Support staff.
  • Assist in updating the internal training website and ensure all approved documentation is uploaded in a timely manner.
  • Complete all necessary training tasks in Epic U and other Epic systems for end users as needed.
  • Maintains up-to-date knowledge of Epic and other systems.
  • Performs duties on site as assigned or requested.

Additional Duties and Responsibilities :

  • Demonstrates a commitment to personal growth and development by attending classes and In-services offered.
  • Responds cooperatively to managers, supervisors, and other staff members to promote a positive workplace.
  • Represents organization in a positive and professional manner in the community.
  • Works both independently and in a team-oriented, collaborative environment.
  • Adapts to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Reacts to training adjustments and alterations promptly and efficiently.
  • Reads communication styles of team members and contractors who come from a broad spectrum of disciplines.

    • Job Requirements : Education Required :

  • High School Diploma or GED Equivalent

    • Experience Required :

  • 1-3 years healthcare experience (clinic, hospital, or health system) including clinical workflow and clinical terminology
  • 1-3 years' experience with providing systems training in Epic, preferably in outpatient care settings

    • Verbal and Written Skills Required to Perform the Job :

  • Strong written, verbal, and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language
  • Outstanding communication skills with the ability to work with individuals at all levels of the organization

    • Technical Knowledge and Skills Required to Perform the Job :

  • Reacts quickly and adapts to changes in priorities, circumstances, and direction
  • Organizational skills with the ability to handle multiple tasks at one time
  • Works effectively both independently and in a team environment
  • Exceptionally self-motivated and directed
  • Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time
  • Must be capable of working with people of various skill levels and personalities while being tactful and encouraging
  • Contributes workable solutions to problems that may arise, and maintains a positive attitude

    • Equipment Used :

  • Personal insured vehicle
  • Personal Computer
  • Telephone
  • Other technology related tools and equipment

    • Working Conditions and Physical Requirements :

  • Prolonged periods of sitting, and constant walking and standing
  • Driving within local sites required
  • Occasional travel required

    • Universal Requirements :

    Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

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    Technical Trainer • San Diego, CA, US