Dispatcher

Job Description

Job Description

work shift- 12 : 00p.m.-9 : 00p.m. Mon-Thu, Fri. 9 : 00a.m.-6 : 00p.m

Responsibilities :

• Route, dispatch and monitor the movements of ocean containers using a team of company and independently contracted drivers.
• Create terminal appointments to pull and return equipment as efficiently as possible.
• Know and understand all customer’s as well as their requirements & SOPs
• Monitor of the entire fleet while tracking route and driver efficiency.
• Resolve any operational issue delaying delivery (breakdowns, traffic conditions, etc.)
• Create shift recaps and shift change hand-off reports.
• Use VIntermodal TMS system to keep shipment statuses accurate and current.
• Use Samsara GPS and Cab-Camera systems to track the real time movement of freight.
• Communicate with drivers using VOIP systems.
• Troubleshoot driver interface technology to ensure mobile dispatch software and E-log devices are fully operational.
• Answer phones quickly and keep call times to a minimum.
• Ensure adequate driver scheduling and contractor capacity to meet the day’s workload.
• Update customer service team of service failures and exceptions in real time.
• Present detailed reports, dashboards and scorecards to assist management in improving operational efficiency.
• Verify that carriers being used are compliant and files are up to date.
• Know and understand FMCSA safety regulations and HOS limitations as well as internal safety policies and procedures.
• Develop and maintain good working relationships with our driver communities.
• Model and acts in accordance with our guiding principles and core values.
• Perform other duties as assigned.

Qualifications :

Other Skills and Abilities :