Service Dispatcher
Entek CorporationVancouver, WA, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionDemonstrates safe work practices Demonstrates our core values Ability to meet people where they are at, not expect them to mold to your style Genuinely cares for others The first to take on the most menial job task Holds self-accountable for compliance with work practices / procedures Go the extra mile for the customer / team / company Sacrifices own good for others Always looks out for the best for the company Always looking out for the best for the customer Looks for innovative ways to improve company profitability Does not speak poorly of coworkers Communicates well with others Always available for your team (Phone / in person) Approachable Calm under pressure High degree of curiosity / desire to learn Problem identifier & solution oriented Strong influence skills
Job Description
Job Description
Description : Core Values
Integrity : Doing the right thing, even when no one is watching
Well-being : Commitment to a safe & healthy work environment
Craftsmanship : We are professionals dedicated to mastery, at work and in life
Teamwork : We are united in our efforts to serve each other and our customers
Growth Mindset : Relentless drive to better ourselves and our company
Accountabilities
- Exceptional customer communication by email, on the phone and in person
- Promote planned maintenance and building performance with customers
- Create new and updated customer records in Vision
- Enter planned maintenance agreements in Vision
- Schedule planned maintenance work with customers
- Create work order for service calls
- Schedule service technicians for diagnostic and repairs
- Manage work order flows through the "RFS Complete" work queue
- Manage work order flow through the "Ready to Bill Residential" work queue
- Review for accuracy, complete, close and invoice residential work orders
- Create purchase orders for technician purchases
- Track work order repair parts and schedule repair appointment with customer when parts arrive
- Ensure after-hours schedule is accurately maintained and shared with after-hours all service
- Communication and coordination with warehouse coordinator for needed items for service & maintenance (load report)
- Keep dispatch boards up to date
- Assign work orders for vacation days to block the schedule for days off for your team
Characteristics
Requirements :
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Service Dispatcher • Vancouver, WA, US