Appointment Scheduler

Physicians’ Clinic of Iowa’s Department of Family Medicine is seeking an Appointment Scheduler for its busy practice.

Primary duties for this position include but are not limited to :

• Answer phones via ACD line, schedule appointments and answer general non-clinical questions.
• Triage patient calls by obtaining applicable patient history, specific problems, duration of symptoms, severity, treatment tried and effect on symptoms.
• Accurately and efficiently document patient calls / inquiries and task physician and / or nursing team in Electronic Health Record system.
• Check out patients post visit reappointing their next visit, generating discharge summary, scheduling patients on the lab schedule if needed.
• Monitoring provider’s schedule to ensure accurate appointment scheduling and maximize use of provider time.
• Work out going referrals to ensure referral was received by specialty office and patient contacted to schedule.
• Various miscellaneous clerical duties.

Requirements :

We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program.

PCI is E.O.E.

Pre-employment drug screen and background check required.

PCI is a tobacco and drug free workplace.

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