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IT Help Desk Support Specialist

IT Help Desk Support Specialist

Trigyn TechnologiesBaltimore
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Job Description :

Trigyn's direct government client has a contract opportunity for an IT Help Desk Support Specialist in Baltimore, MD. The particulars of the opportunity are below :

Note :

  • Onsite role. (Baltimore, Maryland 21202).
  • Only Local candidates preferred.
  • Experience with Multi-Factor Authentication (MFA) platform, and password recovery tools is required.

Description :

The client is seeking an enthusiastic, customer-oriented Temporary IT Support Specialist to assist employees during the annual Open Enrollment period. This role focuses exclusively on helping users gain access to benefit selection platforms via email, Multi-Factor Authentication (MFA), and password recovery tools. Support will focus on assisting users with automated login tools and resolving general access-related issues.

Key Responsibilities

  • Provide frontline support to users experiencing access issues related to Workday Open Enrollment event
  • Guide employees through email login procedures, MFA setup, and password reset tools using automated systems
  • Guide users to relevant self-service portals and IT resources
  • Ensure employees can successfully reach the benefit enrollment interface (without advising on benefits selection)
  • Deliver clear instructions and empathetic troubleshooting for a diverse range of users
  • Supply contact information for the Department of Human Resources (DHR) for benefit-specific inquiries
  • Document user interactions and escalate unresolved access issues as needed

    • Experience

  • Previous experience in help desk or IT customer support preferred
  • Strong communication skills and ability to explain technical processes clearly
  • Familiarity with email systems (., Outlook), MFA platforms, and self-service password recovery tools
  • Ability to maintain professionalism and patience under pressure
  • Capable of efficiently navigating administrative systems while providing real-time user guidance

    • Ideal Candidate Traits

  • Empathetic, patient, and calm during high-volume support periods
  • Technically savvy with a service mindset

    • BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.

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    It Help Desk Support • Baltimore