Job Type Full-time Description
About Us : Active Protective Technologies is a medical device startup committed to revolutionizing fall injury prevention and improving the lives of older adults. Our flagship product, the Tango Belt, integrates cutting-edge technology into a wearable device to mitigate fall-induced major hip injuries, a leading cause of disability and fatal injury in older adults. The Tango Belt was designated a Breakthrough Device by the FDA to recognize its potential to significantly improve the standard of care for this debilitating condition. For more info on our mission and product, please visit www.tangobelt.com.
Job Description : We are seeking a dynamic and compassionate individual to join our team as a Clinical Support Technician in the Medical Device Industry. In this role, you will play a crucial part in ensuring the successful integration and utilization of our medical devices within clinical settings. This candidate has well-developed interpersonal and soft skills. They possess an aptitude for technology and problem solving, with the ability to embrace the flexibility of an early-stage company. As a key member of our implementation team, they will play an integral role in our growth through customer training, support, and satisfaction.
Responsibilities :
a. Staff and Patient Training :
- Conduct comprehensive training sessions for healthcare staff on the proper use and maintenance of our medical devices.
- Provide hands-on training to patients and family members, ensuring they understand how to use the device safely and effectively.
- Remain up to date with the product offerings and updates
- Schedule training sessions that fit into the trainee's schedule.
- Help strengthen the core set of Tango Belt’s knowledge base support resources to educate and empower our customers to be confident users.
b. Assessment of Success :
Evaluate the effectiveness of device implementation by analyzing patient outcomes, satisfaction levels, and clinical feedback.Communicating product and customer feedback to ActiveProtectiveCompletion of site visitation and work documentation promptly.Utilize data analysis and feedback mechanisms to identify areas for improvement and implement strategies to enhance success rates.c. Collaborative Fall Planning :
Collaborate with clinical teams to develop fall prevention strategies and protocols utilizing our medical devices.Participate in community / facility education events, residential meetings and fall planning meetings to provide insights and recommendations based on device capabilities and clinical expertise.Relationship development with clinical leadership and care staff within older adult congregate living settings for long term goal achievement.d. One-on-One Device Fitting :
Provide personalized support to patients through their care providers with guiding presence during one-on-one fitting sessions, ensuring the device is properly calibrated and comfortable for individual needs.Address any concerns or questions the patient and / or family may have during the fitting process, promoting confidence and compliance with device usage.Ensure designated staff are present at each fitting.e. Family Education :
Offer education and support to family members or caregivers involved in the patient's care, ensuring they understand the device's functionality and how to assist the patient as needed.Provide resources and guidance to empower family members in supporting the patient's recovery or management journey.Requirements
Requirements :
Associate’s degree or higher in a relevant field (e.g., nursing, healthcare administration) or equivalent clinical experience.Experience working in a clinical setting, preferably with experience in medical device implementation or training.Strong interpersonal skills with the ability to effectively communicate and educate both healthcare professionals and patients.Ability to work autonomously as an independent problem solver.Analytical mindset with the ability to interpret data and evaluate program success.Knowledge of fall prevention protocols and clinical best practices is desirable.Ability to work collaboratively in a multidisciplinary team environment.Ability to maintain confidentiality related to company and client goalsAbility to meet HIPAA requirements related to access of PHIAble to work in hybrid environment with flexibility for office or remote work that may fluctuateAbility to travel to clinical sites regionally or nationally as need to support company and customer goalsHas own reliable transportationWilling to meet vaccination and health requirements (i.e. masking), consistent with client and clinical recommendations / requirements.Ability to attend facility education events that may occur at night or on weekends when needed.