Service Desk Technician II

A company is looking for a Service Desk Technician II. Key Responsibilities Manage client service tickets, ensuring timely resolution or proper escalation Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems Coach and mentor team members to enhance performance and support professional development Required Qualifications 2-3 years of Help Desk experience Proficient in supporting and troubleshooting Microsoft Desktop and Server operating systems and applications Solid knowledge of Microsoft 365, Google Workspace, and related email technologies Intermediate knowledge of at least one cloud platform and its console Experience with software deployments and network hardware