Talent.com
Sales Account Manager

Sales Account Manager

Specialty Product TechnologiesWilmington, North Carolina, US
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Responsibilities

1.Key Account Management (70%)

  • Cultivate and deepen relationships with key account holders :
  • Engage with stakeholders within key accounts, building trust and understanding their business dynamics.
  • Organize regular check-ins, ensuring we remain top-of-mind as their trusted partner.
  • Identify mutual growth opportunities, sharing best practices and industry insights to add value beyond standard transactions.
  • Address concerns, queries, or challenges promptly, demonstrating our commitment to the partnership.
  • Conduct regular reviews and strategic planning with key accounts :
  • Schedule quarterly or bi-annual strategic review sessions, assessing performance metrics and identifying areas of improvement.
  • Co-create actionable roadmaps with clear objectives and KPIs to achieve shared goals.
  • Gather feedback directly from key accounts, ensuring our solutions remain aligned with their evolving needs and priorities.
  • Forecast future needs and potential challenges, leveraging our expertise to provide proactive solutions and recommendations.

2.Support Outside Sales Team (30%)

  • Assist the outside sales team in day-to-day maintenance of existing accounts :
  • Coordinate internally to ensure timely and accurate order processing, addressing any discrepancies or issues promptly.
  • Act as a liaison between the outside sales team and other internal departments such as finance, logistics, and customer service.
  • Monitor account health metrics, flagging potential issues to the outside sales representatives and proactively addressing minor concerns before they escalate.
  • Serve as a point of contact for outside sales regarding product information, order processing, and account management :
  • Streamline communication channels, ensuring queries from the sales team are routed to the correct departments and addressed swiftly.
  • Provide a feedback loop, collecting insights from the sales team about market trends, competitor activities, and customer feedback, and relay this information to relevant internal teams.

    • 3.Continuous Improvement & Problem-Solving

  • Implement the Fortive Business System (FBS) tools and methodologies to drive operational excellence and continuous improvement in the sales process.
  • Engage in regular training and upskilling sessions to stay updated on FBS methodologies.
  • Facilitate brainstorming sessions, using FBS principles, to identify bottlenecks and provide innovative solutions.

    • Qualifications :

  • 3- 5 years of experience in sales or account management, with a proven track record of success in key account growth.
  • BS Business or related field
  • Exceptional interpersonal and communication skills.
  • Strong analytical, problem-solving, and organizational skills.
  • Proficient in CRM software and Microsoft Office Suite.
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    Sales Account Manager • Wilmington, North Carolina, US