Salesforce Administrator

A company is looking for a Salesforce Administrator to support Customer Experience teams by optimizing Service Cloud implementations. Key Responsibilities : Oversee configuration, customization, and maintenance of Salesforce Service Cloud Administer case management processes and build automation to improve support operations Partner with internal teams for cross-platform integration and provide end-user support Required Qualifications : 3+ years in Support Operations, Revenue Operations, or Salesforce administration at a SaaS company Proven experience as an SFDC Administrator with a focus on Service Cloud Basic understanding of Sales Cloud functionalities Experience with Customer Success software (e.g., Gainsight) is essential Strong analytical skills and ability to map business processes to technical solutions