Talent.com
serp_jobs.error_messages.no_longer_accepting
Help Desk and PC Support Technician

Help Desk and PC Support Technician

Symbiotic ServicesDallas, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Entry-Level Help Desk and PC System Support Technician

Location : Dallas, TX

Job Type : Full-Time

Job Summary :

We are looking for a motivated and customer-focused Help Desk and PC System Support Technician to join our IT team. This entry-level role is ideal for candidates with a passion for technology, troubleshooting, and providing excellent user support. The successful candidate will be responsible for assisting end-users with IT issues, maintaining computer systems, and ensuring smooth day-to-day operations of company devices and applications.

Key Responsibilities :

  • Provide first-level technical support for hardware, software, and network issues via phone, email, or in person.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications.
  • Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems.
  • Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches.
  • Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system.
  • Perform routine maintenance, updates, and security patches for IT systems.
  • Assist in IT asset management, including inventory tracking of computers and accessories.
  • Provide guidance and training to end-users on best IT practices and security awareness.
  • Escalate unresolved issues to senior IT staff or external vendors as needed.

Required Qualifications :

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira.
  • Basic knowledge of Windows and macOS operating systems.
  • Understanding of Microsoft Office 365 applications and troubleshooting.
  • Familiarity with Active Directory, user account management, and password resets.
  • Strong problem-solving skills and ability to diagnose technical issues.
  • Good communication skills with the ability to explain technical concepts to non-technical users.
  • Willingness to learn and adapt in a fast-paced IT environment.

    • Preferred Qualifications :

  • CompTIA A+, ITIL, or other relevant IT certifications.
  • Experience with ticketing systems like ServiceNow, Zendesk, or Jira.
  • Basic networking knowledge (TCP / IP, DNS, DHCP, VPN).
  • Previous experience in a help desk or IT support role (internship or part-time acceptable).

    • What We Offer :

  • Competitive salary and benefits package.
  • Opportunities for training and career growth.
  • A collaborative and supportive team environment.
  • Hands-on experience with various IT technologies and systems.

    • If you are eager to kick-start your IT career and gain hands-on experience in a dynamic work environment, we encourage you to apply! Submit your resume and a brief cover letter explaining your interest in the position.

    serp_jobs.job_alerts.create_a_job

    Help Desk Technician • Dallas, TX, US