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Center Manager

Center Manager

CSLAmericas, US, AL, Montgomery 125, CSL Plasma
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The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to : Associate Director of Operations (ADO)

Direct Reports : All center positions except quality personnel

RESPONSIBILITIES :

  • Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
  • Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
  • Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
  • Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
  • Escalate quality concerns to the Associate Director of Operations.
  • Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
  • Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
  • Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
  • Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
  • Manage local marketing and advertising activities to ensure understanding of promotional goals.
  • Represent the center in the local community and with local partners, vendors, and media outlets.
  • Safeguard the confidentiality of all employees, donor, and center information.

KEY DELIVERABLES :

  • Reduce operational waste, losses, and variability by implementing lean practices.
  • Enhance digital and operational capabilities aligned with CSL’s roadmap.
  • Foster a world-class environment for employees, donors, and communities.
  • Ensure safety through rigorous quality control, donor screening, and safety audits.

    • JOB SPECIFICATIONS : Education

  • Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.

    • Experience

  • Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.

    • Additional Requirements

  • Knowledge of industry regulations and compliance practices
  • Proficiency in English (written and verbal)

    • Physical and Mental Requirements

  • Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
  • Standing and walking required up to 100% of the time.
  • Occasional overnight travel (up to 10%).
  • Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.

    • LI-Onsite

    Our Benefits

    CSL offers the following benefits for this full-time position : Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

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    Center Manager • Americas, US, AL, Montgomery 125, CSL Plasma