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Seasonal IT Support Technician

Seasonal IT Support Technician

Portrait HoldingsHouston, TX, US
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We are seeking a seasonal IT Support Technician to assist our internal team during our busy season from September to December. This role focuses on providing phone and text-based technical support to employees, primarily for Windows-based systems. The ideal candidate will have strong troubleshooting skills, be responsive and patient, and have experience with Windows environments, NAS storage, and printers.

Key Responsibilities :

  • Provide real-time technical support to employees via phone, text, and ticketing system.
  • Troubleshoot issues related to Windows desktops and laptops, including system errors, login problems, and application performance.
  • Support users with network-attached storage (NAS) access and file sharing issues.
  • Diagnose and resolve printer issues in Windows environments (connectivity, driver issues, print queue errors).
  • Assist with onboarding and offboarding tasks such as user account setup and system access.
  • Document support interactions and recurring issues to help improve support efficiency.

Requirements

Requirements :

  • High school diploma or equivalent required
  • Minimum 1 year of IT support or help desk experience.
  • Proficiency in Windows 10 / 11 troubleshooting and system configuration.
  • Familiarity with NAS devices (e.g., Synology, QNAP) and basic file permission management.
  • Experience with Windows-based printers and network printing setup.
  • Strong communication and problem-solving skills.
  • Ability to multitask and remain calm under pressure in a fast-paced environment.

    • Preferred Skills :

  • Experience using remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop).
  • Familiarity with Active Directory and basic user management.
  • Comfortable working in seasonal or high-volume environments.
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