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Sr. Manager, Client Service

Sr. Manager, Client Service

ADPResler Drive, El Paso, TX, US
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Position Description

ADP is hiring a  Sr Manager, Client Service

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  • Do you love networking and thrive in a fast-paced, collaborative environment?
  • Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
  • Are you a trusted advisor who delivers on promises every time?

Well, then you might be just the person we're looking for.

First, a little something about ADP. We believe great companies are built not only by great people but for them. Every day we strive to design a better way to work helping employees at organizations around the world to stay productive and achieve their potential. We're always designing for people, starting right here with our one-of-a-kind culture and people like you.

This role is all about enabling our advisors to be more effective in advising our mutual 401K clients. Our client service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (. Did you know that the majority of our advisors are not only satisfied, but they'd recommend ADP to someone else?)

It gets better : you'll leverage your service and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team.

Does this sound like you?

  • Leadership Magnet .  Someone your leader can trust and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision you share with your leader.
  • People First .  You're a relationship builder who wants to help others, grow friendships, and support people.
  • Collaborative Spirit .  You achieve more with others and value an inclusive culture where you can be you.

    • WHAT YOU'LL DO :   Responsibilities

  • Lead the Advisor Services Elite non-dedicated Service team, which is responsible for providing stellar service to Advisor partners and their clients
  • Develop internal partnerships within Retirement Services, Payroll and Sales to drive key initiatives and innovative solutions to client challenges
  • Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals.
  • Call quality monitoring of associate / client interactions.
  • Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback to leadership on each team member's performance.
  • Lead, guide, and direct the team in prioritizing critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner.
  • Serve as an acting backup to the leadership of your organization (up, down, and across)
  • Provide support regarding client escalation for issues. Develop an action plan and oversee resolution efforts.
  • Provide direct feedback to associates on opportunities to enhance services provided to the client.
  • Analyze team statistics and prepare reports.
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

    • EXPERIENCE YOU'LL NEED :   Required Qualifications

  • Bachelor's Degree OR
  • Equivalent Military experience
  • At least ten years of experience
  • At least five years of people leadership experience
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    Client Service Manager • Resler Drive, El Paso, TX, US