Floor Operations Supervisor

Westlake HardwareAllen, TX, United States

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About Ace Retail Holdings

Ace Retail Holdings (ARH) is a leader in the hardware retail industry in the United States, operating the Great Lakes and Westlake Ace Hardware chains with a rich history of over a century. With a network of over 220 neighborhood stores nationwide, we take pride in our dedicated teams and are looking for individuals eager for personal and professional growth while serving our customers and communities.

Core Values

Our commitment to Service, Passion, Respect, Integrity, Teamwork, and Excellence defines our culture and guides our actions.

Position Overview

The Floor Operations Supervisor plays a crucial role in managing overall store operations, ensuring an excellent experience for both customers and staff. You will take charge of daily operations in the absence of the General Manager or Assistant Managers, while also supporting the team in achieving company goals.

Key Responsibilities :

Customer Engagement

Represent Westlake Ace Hardware positively and professionally.
Provide proactive assistance to customers in resolving issues.
Welcome customers warmly and express gratitude as they leave.
Maintain a friendly and approachable demeanor, fostering good relationships with customers and associates.
Respond to calls and inquiries promptly and effectively.
Address customer complaints with care and empathy, prioritizing the company’s interests.
Develop strong product knowledge and an understanding of store layout.

Store Management

Ensure a positive, professional, and safe workplace for all team members.

Oversee daily store operations and assist in opening and closing processes.

Implement Store Support Center programs effectively.

Support loss prevention, safety, and internal audit procedures.

Collaborate with management on store operations and report issues promptly.

Maintain cleanliness and organization of the store, stockroom, and merchandise areas.

Assist with timely price changes and label updates.

Participate in cashiering functions, including training and audits.

Perform other related duties as assigned.

Inventory & Merchandising

Ensure safe and efficient operations for receiving and forklift tasks.

Assist in checking in and stocking merchandise accurately.

Help manage back stock inventory levels efficiently.

Ensure timely and accurate cycle counts.

Participate in merchandise resets and maintain current signage.

Present a well-organized and visually appealing sales floor.

Leadership

Manage store operations in the absence of upper management.

Lead by example and remain approachable to all team members and customers.

Assist in the development and training of associates.

Engage in team meetings and serve as a communication bridge for management ideas.

Collaborate with management to prepare for future growth opportunities.

Essential Qualifications

High School diploma or GED equivalent.

Prior retail management experience is preferred, especially in hardware.

Ability to stand, walk, lift (up to 25lbs), and climb as needed.

Compensation

Starting at $17.00 per hour.

For more details about our benefits and our current job openings, please visit us.

Equal Opportunity Employer

Ace Retail Holdings is committed to promoting equal employment opportunities and values the diversity and unique talents of all individuals. We adhere to a policy that prevents discrimination based on race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, military discharge, or any other classification protected by federal or state laws.

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Operation Supervisor • Allen, TX, United States