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Senior Technical Solutions Operations Engineer

DatadogNew York City, New York, USA

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Job Description :

We are seeking a Senior Technical Solutions Operations Engineer (Sr TSOE) on our Technical Solutions Operations (TSO) team to lead the configuration optimization and governance of the tech stack supporting Datadogs Technical Solutions team members across the globe. Delivering impactful high-quality solutions for a highly technical enterprise-grade customer base this role combines deep hands-on expertise with systems-level thinking process design and automation. The successful candidate will play a key part in configuring optimizing and future-proofing our tech stack Zendesk Assembled AWS Workato Snowflake Salesforce and more. You will implement platform enhancements lead automation initiatives and serve as a key liaison across internal and external teams.

Key Responsibilities :

Design implement monitor and maintain scalable workflows triggers SLAs and automations using process mapping and root cause analysis to continuously reduce operational friction and improve business outcomes.
Collaborate with cross-functional teams to integrate core platforms with internal systems (e.g. Zendesk Jira Salesforce Slack SSO analytics platforms).
Contribute to the evaluation and deployment of AI-powered tools (e.g. summarization intelligent routing and agent-assist) that enhance agent productivity and customer experience.
Manage roles groups and permissions across a global user base ensuring compliance with data privacy and security standards (e.g. SOC 2 GDPR).
Stay current on industry innovations to continuously improve our tech stack. Contribute to roadmap planning evaluating new features and leading system upgrades and change management.
Collaborate with vendor representatives to manage system escalations and influence product direction.
Work a hybrid model of 3-5 days in office per week.

Qualifications :

46 years of hands-on experience developing integrated solutions in Zendesk or Salesforce using off-the-shelf and custom-built components in a global enterprise SaaS environment.

Solid technical background with an engineering degree in computer science or information systems.

Experienced in programming / scripting with any of the following : Python JavaScript Java

Experience supporting or implementing AI / automation in a support context (e.g. triage routing deflection).

Strong understanding of API-based integrations and automation platforms. Familiarity with middleware / integration tools and REST APIs.

Excellent analytical communication and documentation skills.

Experience with data analytics and reporting (e.g. Metabase Tableau) is a plus.

Required Experience :

Senior IC

Key Skills

VMware,Cloud Infrastructure,React,Redux,AJAX,Data Structures,Maya,Java,backbone.js,Operating Systems,Oracle,Distributed Systems

Employment Type : Full Time

Experience : years

Vacancy : 1

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Solution Engineer • New York City, New York, USA