PC MS Suite Network Support Technician Level 1 or Level 2

PC MS Suite Network Support Technician

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Aeronautics Systems is seeking a PC MS Suite Network Support Technician Level 1 or Level 2 to support program efforts within our Aircraft Solutions organization. This position will be located in Palmdale, CA, with potential for relocation to future CONUS locations upon completion of job training and site activations.

Roles and responsibilities include :

• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs of personal computers, related PC software, telephones, cables, and connectors.
• Instructs and assists users in the use of personal computers and networks.
• Completes paperwork and other tasks needed to satisfy Security requirements.
• Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
• Reviews the trouble ticket queue to identify issues that need to be addressed.
• Establishes and maintains high levels of customer satisfaction according to defined objectives.
• Works with system administrators and other staff to resolve support issues.
• Participates in new installations, testing and special projects.
• Exhibits good communication skills, an energetic approach, and patience with customers.
• Use your technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations.
• Resolves technical problems and answers queries by telephone in support of internal and / or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
• Route calls to product line specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.

This position can be filled at either the Level 1 or Level 2 role based on the qualifications below.

Basic Qualifications for Level 1 Associate Technician :

Basic Qualifications for a Level 2 Technician :

Additional Basic Qualifications at either level :

Preferred Qualification :

Primary Level Salary Range : $42,000.00 - $70,000.00 Secondary Level Salary Range : $50,000.00 - $83,300.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and / or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.