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Call Center Representative

Call Center Representative

Pacer GroupWest Hollywood, CA, United States
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Job Title : Medical Call Center Agent (#14 Openings)

Location : West Hollywood, CA 90048

Work Arrangement : Onsite until completion of training; potential for remote work thereafter

Duration : 13 weeks

Shift : Day Shift, 8-hour shifts)

Position Overview

The Patient Access Representative II (PAR II) plays a vital role in facilitating patient access to Client. This position is responsible for performing all admissions activities, including pre-admission and face-to-face registration for patients presenting to admissions and / or outpatient areas for treatment. The PAR II secures all demographic and financial patient registration information, ensuring a seamless and efficient registration process .

Required Qualifications

  • Education : High School Diploma or GED required; bachelor's degree in Hospital Administration or equivalent preferred.
  • Experience : Minimum of two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and / or other revenue cycle-related roles.
  • Technical Skills : Experience with EPIC systems required .
  • Communication Skills : Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field.
  • Additional Skills : Prior health information, medical office, or birth certificate experience is a plus.

Key Responsibilities

  • Patient Registration : Conduct pre-admission and face-to-face registration for patients in both inpatient and outpatient settings.
  • Insurance Verification : Verify government and non-government insurance eligibility electronically, telephonically, or through product websites.
  • Financial Clearance : Obtain financial clearance and determine the patient's correct financial classification.
  • Medical Record Management : Secure or assign medical record numbers (MRNs) without duplication, adhering to Cedars-Sinai's Patient Identification Policy.
  • Physician Privileging : Recognize and resolve physician privileging issues, such as suspensions.
  • Customer Service : Provide superior customer service through all interactions, demonstrating sensitivity and attention to the patient population served.
  • Cash Collection : Determine and explain patient financial obligations, collecting funds when appropriate, and meeting or exceeding cash collection goals.
  • Quality Assurance : Work and resolve QA error worklists daily without exception.
  • Documentation : Explain registration and consent forms to patients, obtain necessary signatures, and assemble registration paperwork for inclusion in the patient chart.
  • Cross-Training : Cross-trained and competent to perform in no less than three patient access functions and / or patient access areas.
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    Call Center Representative • West Hollywood, CA, United States