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Hybrid Scheduling Coordinator

Hybrid Scheduling Coordinator

Complete CareMaitland, FL, US
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Job Description :

  • We are seeking two ambitious individuals to join our team in promoting a dynamic group led by innovative problem-solvers.
  • At Complete Care, we focus on providing comprehensive injury care, bringing together top-tier talent and leading-edge technologies to deliver clinical, operational, and cultural excellence.
  • Here, we prioritize asking the 'whys' to deliver creative solutions to meet every patient's individual needs with skillfulness and professionalism.
  • In this role, you’ll collaborate with our Intake and Support team and key decision-makers responsible for procuring clinical services.
  • You will serve as the main point of contact for new patient callers, triaging their needs all while exemplifying our core competencies of cultural, clinical and operational excellence.
  • As our company continues to grow, building toward being a national platform, so do the career opportunities.
  • Your career trajectory will align with your ambition and the growth of our organization.

Responsibilities :

  • Schedule new patients courteously and efficiently. (Schedule, reschedule, and cancel appointments) Properly educate patients to ensure they are engaged in their upcoming appointment.
  • Possess exemplary phone etiquette.
  • Ability to perform individually and as a team member.
  • Accurately assess patient needs based on their injuries, previous treatment, and current symptoms.
  • A qualified candidate has the following :

  • Sales Experience : 1 year (Preferred)  Prior Phone Sales experience is a plus.
  • Experience with a Multi-Line Phone System.
  • Experience with a CRM is a plus.
  • Bilingual / Spanish Speakers are a plus.
  • Excellent communication and interpersonal skills, with a genuine ability to connect with patients Proven sales experience & healthcare experience is a bonus Strong organizational skills and attention to detail to what matters and not get stuck in the minutia A passion for helping others and making a positive impact on patient health and well-being Demonstrate the ability to address and overcome objections with confidence, using active listening, empathy, and effective solutions.
  • Benefits :

  • Comprehensive training programs Health, Dental, Vision benefits Life Insurance 401K  Flexible Spending Accounts Supplemental Pay : Bonus opportunities Work Location : Hybrid : 3 days in-person, 2 days remote Ability to Relocate : Maitland, FL 32751 : Relocate before starting work (Required) Hours of Operation :  Monday- Sunday, 11 : 00 a.m. - 7 : 00 p.m.
  • Job Type :

  • Full-time Complete Care is a multi-disciplinary practice serving patients who have physical injuries as a result of trauma.
  • Complete Care and its family of practices are characterized by core competencies of cultural, clinical, and operational excellence.
  • We strive to meet every patient's individual needs with skillfulness and professionalism.
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    Scheduling Coordinator • Maitland, FL, US