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IT System Administrator Acquisition Support

IT System Administrator Acquisition Support

AEG VisionDallas, TX
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About the Job

The IT System Administrator Acquisitions Support will report to the Field IT Services Manager.

  • Field position requires extensive travel, work hours may include a nonstandard workweek, and overtime, while minimized, is expected
  • Remote support desktop, laptop, iPad, network equipment, and medical devices
  • Order or Purchase, install, and maintain equipment such as printers, scanners, etc.
  • Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
  • Install and configure remote monitoring software on workstations, servers
  • Open call support and troubleshooting (GoLive)
  • Set up accounts and workstations
  • Work with cross-functional team to coordinate equipment and network deployment plan
  • Configuration of network electronics based on customer requirements
  • Understanding various network, and data closet components
  • Troubleshooting and problem resolution independently or as part of a team
  • Focus on providing a high level of customer satisfaction throughout the solution delivery process
  • Maintain daily communications to ensure resolution and proper follow-up
  • Ensure that L2 / L3 testing has been completed before leaving the customer site
  • Identify and escalate situations requiring urgent Attention
  • Review and maintain written process documentation (Daily Todo List)
  • Follow up with users to ensure the issue has been resolved
  • Inform management of recurring problems
  • Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)
  • Assist with project-based work
  • Provide Weekly and Monthly Project Status Reporting to Infrastructure Management
  • Ability to work beyond standard work hours (nights / weekends) if needed during periods of peak activity

Requirements

  • Over 5+ years related work experience
  • Experience in High Availability and distributed systems, Windows administration, troubleshooting, and support
  • Excellent debugging skills across a variety of integrated platforms
  • Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing
  • Software (Windows 8 & newer, Mac OS X, Office Suite, Google Apps)
  • Hardware (Mac, PC, Printer, Scanner, VOIP Phone)
  • Client Connectivity (Ethernet, TCP / IP, and VPN)
  • Optical Medical Device Equipment a Plus
  • Oral and written communication skills
  • Team interaction and Attention to detail
  • Possess and maintain a valid driver’s license with acceptable driving record and ability to be insured.

    • Benefits

  • Medical / Dental / Vision / Life / STD / LTD
  • Employee Vision Discount Program
  • 401(k) with Match
  • HSA / FSA
  • Paid Holidays
  • Benefits applicable to full Time Employees only.

    • Physical Demands

  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
  • Ability to work at excess heights.
  • Ability to lift up to 90 pounds.
  • Ability to stand for extended periods of time, climb, kneel, stoop, bend, reach overhead, carry, walk, sit, lie down, pull / push with hands, talk and hear, and remain alert and aware for the duration of the call.
  • Ability to climb ladders, tolerate confined spaces and heights.
  • Ability to work and / or travel in adverse weather conditions.
  • On-site technical testing and assessment may be required.

    • Travel Requirements

    Between 50% and 75%

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    System Administrator • Dallas, TX