Desktop Support Analyst

Job Description

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Alameda, California. In this Desktop Support role, you will provide technical support and troubleshooting expertise to ensure smooth operations across various systems and devices. This Desktop Support role is a great opportunity to work on a long-term contract, collaborating with professionals in a dynamic and fast-paced environment. This Desktop Support Role in an onsite role out of Alameda, Ca.

Responsibilities :

• Provide technical assistance and troubleshooting support for Windows devices, Apple devices, and computer hardware.
• Manage and maintain Active Directory services, ensuring seamless access and security.
• Configure and deploy software, hardware, and system updates as required.
• Oversee database management tasks, including updates, backups, and troubleshooting.
• Implement and monitor configuration management processes to maintain system integrity.
• Assist in planning and executing system deployments and upgrades.
• Deliver exceptional customer service while resolving technical issues promptly.
• Document and update technical procedures to improve team efficiency.
• Proven experience with IOS support and troubleshooting.
• Proficiency in supporting Audio Visual systems such as Zoom / Teams
• Strong knowledge of Active Directory and database management.
• Familiarity with Apple devices and computer hardware.
• Ability to perform configuration management and system deployments.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with a focus on customer service.