Service Writer

Job Description

Job Description

Summary

Bike Mart services and maintains all types and brands of bikes! The Service Writer role welcomes customers to the service departement, performs an inspection of the customers bikes, gathers other imprtant data about the rider and use of the bike and recommends service. Service Writers also perform simple while you wait repairs when needed.

Duties

Greet and engage customers

Perform Bike Mart's Multi Point Inspection

Gather date from the customer

Enter customer data in the POS

Schedule repairs

Answer phone calls

Perform basic repairs

Requirements

Service Writers should have the following-

Working knowledge of bicycles

Customer service skills

Sales skills

Ability to think on their feet in a fast paced environment

Excellent attention to detail

Great communication skills

Benefits

A competitive benefits package including store discount and flexible scheduling is available to all associates.