Customer Service Representative

Job Description

Job Description

Come join the team with the freshest flowers!

At Len Busch Roses, we are passionate about hiring employees who value taking care of each other & our customers. We strive to align people in jobs they love and are great at. As a result, we love the people we work with! Our managers care deeply about us as people and empower us to utilize our talents and strengths.

What You'll Do :

In this multi-faceted role, you’ll be the front line for customers at Len Busch Roses- helping them in person, by phone, and over email. You’ll also support teams across our business (Sales, Transportation, Order Filling, and more) by keeping things running smoothly behind the scenes. This role is best for someone who enjoys variety, takes ownership of their work, and likes being a go-to person in a supportive, high-energy team.

Key responsibilities include :

Greet and assist customers in person, on the phone, and through email

Help Will Call customers with pickups, new orders, returns, and invoicing

Answer and direct incoming calls through our switchboard

Handle customer complaints and service issues with professionalism and care

Receive and process courier deliveries and outgoing shipments

Manage mail : postage, receiving, and sending

Assist with invoice consolidation and end-of-day sales processes

Track and organize returnable buckets and manage return product inventory

Maintain a clean, professional front area and free flower cart

Support other departments with dispatch, inventory, and receiving needs

Lead customer tours and help coordinate our event space rentals

What Success Looks Like :

You are responsive and accurate with a strong focus on customer experience

You take initiative when something’s off and bring in the right people to help fix it

You stay calm under pressure and can juggle multiple tasks without losing your cool

You bring a positive, professional attitude—even when things are busy or challenging

You notice patterns or recurring issues and bring forward suggestions to improve processes

You’ll Love This Job If You :

Like to problem solve and help people

Enjoy being part of a team that collaborates across departments

Are energized by fast-paced work and constant variety

Feel a sense of pride from doing things the right way

Are detail-oriented and like staying organized

Skills & Experience We're Looking For :

Previous experience in customer service or a related field (3+ months preferred)

Basic computer skills; experience with Microsoft Dynamics is a plus

Strong communication and interpersonal skills

Ability to stay organized and manage time well in a fast-paced setting

Comfort working on your feet and moving between departments

When You’ll Work :

Full-time, 8 : 00AM-4 : 30PM Monday through Friday with occasional weekend or holiday support needed during peak seasons

Shift start times typically fall within regular business hours; some flexibility may be required based on business needs

Who we are : Len Busch Roses is the leading Wholesale Florist and Grower of cut flowers and plants in the upper-Midwest. We have a rich history as a privately held, values-based, family-oriented company with 200+ employees. Our team grows and imports cut flowers and plants and distribute to our customers - independent retail florists and mass-market merchants - within a five-state area.

Len Busch Roses is an EOS company and uses Lean Manufacturing principles.