Public Trust Service Desk Agent

A company is looking for a Service Desk Agent II. Key Responsibilities Provide 100% phone support (inbound and outbound) and assist users with superior quality support Document and update tickets based on user interactions while resolving or escalating incidents as necessary Conduct training for other agents and foster best practices throughout the technical support process Required Qualifications Associate degree required (bachelor's degree preferred) 2-3 years of experience in a Call Center or Help Desk environment Minimum of 3 years of customer service experience Experience with a Virtual Call Center Environment and proficiency in mobile devices and operating systems Basic understanding of networking and required to obtain Public Trust I clearance