Title Assistant I

Description : Requires CA Drivers License & Insurance

The Title Assistant is responsible for assisting the Title Examiners in the production of title products, inclusive of setting up new orders, ordering and sending out tax certificates, and assisting in product revisions. The Title Assistant is also responsible for helping internal and external customers / clients in the maintenance of those products. Requires - years experience.

Essential Duties and Responsibilities :

• Assist and work directly with title examiners in the production of professional, error free and timely title insurance products. The product depends on the department the employee is located in and / or at the direction of their manager. This position may also include the production of Ownership and Encumbrance reports (O & E's).
• Assist the title examiners in the maintenance of the title products. This may include but is not limited to preparing revised products, sending out copies of additional documents, tax certificates or other items.
• The production and maintenance of the title products and or policies must be completed in a timely fashion. The time will vary with departments and client demands. The title manager will communicate with the title assistant and the department as to what constitutes a timely fashion. If the title assistant can not meet the deadline specified, they must communicate to the appropriate parties and their manager that the product will be delayed and when it can be expected.
• The production of O & E's either verbal or written.
• The product must be as error free as is possible. The title assistant should strive for % accuracy % of the time.
• Answer the phone calls directed to their department and to field those calls either by helping the client directly or by directing the call to an examiner or title officer. The call may require further research by the title assistant in order to assist the client.
• Provide outstanding customer service at all times to our internal and external clients.

Other Duties and Responsibilities :

Education / Experience :

Minimum of - years experience in an office or other retail type industry involving client interaction. Position requires broad knowledge of Microsoft Word and Windows based programs. High School diploma or GED equivalent is required.

Knowledge / Skills / Abilities :

Candidate must be detail oriented and possess the ability to be flexible. Candidate must be familiar with the usage of various office equipment such as fax machines, copy machine, key calculator, and must possess computer skills.

Physical Demands :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to talk and hear, and use hands to finger keyboard, telephone and handle other objects. The employee is frequently required to walk, sit and reach with hands and arms. Vision required for this job includes close vision (clear vision within inches).

Competencies

Communication :

Written and verbal skills

Listening / responding

Information sharing

Customer Service :

Identifying the clients viewpoint and needs

Projecting a positive company image

Gaining trust

Complaint and problem resolution

Timely and effective responsiveness

Teamwork : Flexibility

Cooperation

Building / fostering teamwork

Knowledge : Technological skills

Product / service knowledge