Principal Services Enablement Advisor

Job Summary :

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

As a Principal Services Enablement Advisor, your primary responsibilities are to lead the sales team by engaging in pre-sales activities, identifying project scope, creating project timelines, delivering executive level presentations, managing the sales pipeline, and delivering statements of work (SOW) that align with resource capacity. You will work closely with the Professional Services teams to ensure successful project execution and customer satisfaction.

Responsibilities

• Collaborate with multiple Sales stakeholders to identify project scope, pre-booking deliverables, and implementation methodology
• Lead and manage pre-sales activities such as product demonstrations, scoping calls, and customer meetings
• Create multi-solution and facility project timelines and work with the Professional Services team to ensure successful project execution
• Develop, negotiate, and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives
• Manage and utilize in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes
• Align statements of work to current resource and supply chain capacity to meet deliverables
• Lead liaison between internal Omnicell teams and customer project team to deliver all project planning documentation to the Consulting Services aligned project team
• Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively conveying project advancement and outcomes
• Manage customer escalations and difficult conversations, demonstrating strong problem-solving skills and the ability to maintain positive relationships between internal and customer stakeholders
• Support Sales and Professional Services goals by ensuring customer satisfaction and project success
• Mentor and provide guidance to Sr. Services Enablement Advisors and other team members, fostering their professional development and ensuring consistent practices

Required Knowledge and Skills

Preferred Qualifications

Work Conditions