Senior Monitoring Engineer

Senior Monitoring Engineer

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility : SF Virtual Care Ctr

Location : Sioux Falls, SD

Shift : 8 Hours - Day Shifts

Job Schedule : Full time

Weekly Hours : 40.00

Salary Range : $32.50 - $52.00

Pay Info : $10,000 Sign-On Bonus. Pay starts at $32.50 and increases according to years of applicable experience.

Department Details

This opening needs to be filled in person in Sioux Falls, SD. Working remotely is not an option. The Senior Monitoring Engineer will design and deploy monitoring solutions for databases, networks, infrastructure services, applications, and mission-critical health care systems for newly formed Technology Operations Center. Key responsibilities include ensuring high availability, maintaining platform health, reporting on operational services, and collaborating with IT peers. Required skills are SNMP, WMI, SolarWinds, Active Directory, Windows, and Linux systems and general knowledge of enterprise infrastructure monitoring. Highly desired skills include Enterprise Command Center experience and tools knowledge such as LogicMonitor, Netreo, ManageEngine, Dynatrace etc. A bachelor's degree in a related field, experience with monitoring tools and scripting languages, and strong problem-solving, analytical, and communication skills are essential.

Key Responsibilities

• Design and Deployment : Work with teams to put monitoring solutions of critical healthcare systems and enterprise infrastructure into place to ensure high availability and proactively mitigate any incidents / outages before they happen.
• Create and maintain dashboards pulling together monitoring across multiple teams within the same tool as well as across multiple tools.
• Platform Health : Maintain platform health by keeping current on upgrades and patches by troubleshooting and resolving issues independently and / or with vendor support.
• Participate in planning for deployments / provisioning to ensure that monitoring requirements are accounted for.
• Assist with writing or working with additional teams to define scripts and queries that can help with environment self-healing capabilities.
• Reporting and Analysis : Report on the status of operational services, log and performance, and other trend analyses.
• Work closely with backend engineering teams and support engineers to ensure monitoring / alerting work seamlessly with Incident Management response protocols.
• Create and maintain reports showing volume / type / performance of teams relating to monitoring.
• Identify and track problem patterns and develop proactive solutions.
• Collaboration and Coordination : Collaborate with peers in coordinating, responding, and implementing responses to IT infrastructure issues.
• Make recommendations on how to grow, optimize, and mature Sanford Health's Enterprise Monitoring program.
• Conscientiously consider patient safety, ethics, industry standards, and known regulations in decisions and practices regarding the design, operation, maintenance, and use of the computer systems.

Additional Functions

Perform other functions that may be assigned.

Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, Systems Administration or related field required. Must have a minimum of two years in a hands-on technical operations role with an emphasis on monitoring functions, as well as at least five years industry experience supporting an enterprise environment. Experience in a healthcare setting and ServiceNow Event Management experience preferred. Strong technical background including experience in JSON, Rest API and PowerShell a plus, as well as scripting experience in language such as Python, Perl, PowerShell, bash, VBScript, etc. Must have experience implementing enterprise monitoring platforms, maintaining and supporting solutions such as : Dynatrace, PagerDuty, VictorOps, Solarwinds, Cacti, Nagios, Zabbix, Data Dog, AppDynamics or New Relic. In addition, must have experience with log aggregation or SEIM solutions such as LogRythm, Splunk, Graylog, Scalyr or ELK.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work / life balance benefits, and a generous time off package to maintain a healthy home-work balance.

Req Number : R-0223399

Job Function : Information Technology