Intern, IT / PC Support

Description

Alcatel-Lucent Enterprise is one of the world’s leading networking, communications, and cloud solutions providers. With flexible business models in the cloud, on premises and in hybrid environments, our technology connects everything and everyone. With headquarters in Paris, France, we have ALE offices in more than 50 countries. We also have over 3, business partners and distribution networks worldwide. This gives us global reach with a local focus.

The End-user Support Technician is the level three support to our ALE employees in the Americas (USA & Canada). The role is based in Calabasas / Newburry Park CA. due to location of IT systems and inventory. He works in person in the Americas headquarters in Calabasas as of now and in a few months in Newburry Park. We are seeking for an intern to learn and work with him.

Responsibilities

• Level three technical support and problem resolution for all PC / Windows 10 / 11 support issues. Customer success is dependent upon asking the right questions, identifying, researching, and resolving PC and network problems.
• Configures, installs, and supports desktop computers, laptop computers, handheld mobile devices, monitors, portable data storage devices, and other general peripherals.
• Providing initial pc set up and support for new hires to the company.
• Performing a variety of technical operations duties and maintenance tasks.
• PC and IT asset management and tracking.
• Assistance with IT systems in Calabasas such as servers, network, backup systems, etc.

Pay range - $16-18 / hour