Tech Support Technician

A company is looking for a Tier 1 Tech Support Technician to provide remote technical support to customers. Key Responsibilities Provide essential Tier 1 support to customers in a professional manner Answer inbound tech support calls and troubleshoot customers' peripheral related problems Manage and monitor the ticketing queue, ensuring efficient handling of customer support requests Required Qualifications High school diploma or equivalent Proficient knowledge of computer systems and networks Ability to manage time and prioritize multiple projects Willingness to solve complicated problems 1+ years of experience in a technical support role preferred