Job Description
Job Description
Dogtopia, the industry leader in dog daycare, boarding, grooming and spa services has an opening for an energetic, organized, business minded individual to lead our team as Operations Manager at our new facility in Texas. This is a role for someone with a management and a sales / operations background who understands hard-work, how to deliver and train others to provide top customer service and ensure a great and safe environment for the dogs in our care. This person should love dogs – and, upon completion of training, you can even bring YOUR dog friendly dog to work with you! What a bonus!
What we offer : Let’s look at what Dogtopia does for you!
- It’s always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, dynamic team culture with more than 200 locations
- Additional certification program training
- Competitive bonuses with some flexibility in scheduling
- Learn skills related to sales, customer service and teamwork
Now that we have the fun out of the way let’s get into what you can offer us.
Team Management
Maintains optimum back of house staffing and development with employeesLeads by example by coaching all on contributing to a positive team-oriented cultureManages completion of all Spa Services – baths, nails, ear cleaning, and brushoutsDelivers written performance reviews and gives employees positive written acknowledgement when dueMust have a flexible schedule that includes some evenings, weekends, and holidaysInterviewing, hiring and onboarding employees and ensure each employee has the required amount of trainingClean and Safe Environment to ensure our furry friends are always in a safe and clean environmentMaintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s Safety and cleaning standardsWorks closely with PPRM (Pet Parent Relationship Manager) to complete new dog Meet & GreatsAssists on In-store event daysFinancial and Administrative
Manages team members including quality control of work, safety, schedules, and employee recordsMaintains controllable expenses within budgetary constraints including forecasting, tracking, and ordering supplies, minimizing payroll, and actively for ways to maximize efficiencyCommunicates any concerns or needs proactively and partnering after attempting to resolve issuesDevelops team in upselling and using dog evaluations to grow revenueCommunicates any concerns or needs to General Manager proactively and partnering after attempting to resolve issuesOperations
Maintains and updates cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standardsProactively handles any dog incident and communicates to pet parents, owner and HQ with proper documentation and followupMonitor dogs proactively with ongoing behavior issues and maintains action plans to retain those with minor issuesEnsure Operations perform at Dogtopia standards for Dog safety and cleanlinessResponsibility for opening and closing storeCustomer Service and Presentation
Maintains a neat organized environment at all timesSets the example for the team and holds accountable to internal and external customer service standardsKeeps the team members engaged in their dutiesStrive for high customer service ratingsENJOY you team! GROW your team! And PLAY to your fullest potentialAs the Operations Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand : https : / / www.youtube.com / watch?v=9FONo1u85eY
Visit www.dogtopia.com / southlake / for more information about our company and facility. ;( ;(
