Medical Scheduler

We are seeking a detail-oriented and compassionate Medical Scheduler to join our client's practice. The ideal candidate will be the first point of contact for patients and will play a critical role in managing appointment scheduling, ensuring smooth patient flow, and supporting the administrative needs of the clinical team. This is an excellent opportunity to work in a fast-paced, patient-centered environment with a dedicated dermatology team.

Key Responsibilities :

Schedule new and follow-up appointments for dermatology patients via phone, in person, or electronic request

Verify patient information and insurance details prior to appointments

Confirm appointments and handle rescheduling or cancellations in a timely and courteous manner

Coordinate with physicians, medical assistants, and front desk staff to ensure efficient appointment flow

Answer incoming calls and respond to patient inquiries with professionalism and empathy

Maintain accurate and up-to-date records in the electronic medical record (EMR) system

Handle referrals and obtain necessary authorizations when required

Communicate appointment instructions or pre-visit requirements to patients

Monitor provider schedules to optimize patient access and clinic productivity

Ensure HIPAA compliance and uphold patient confidentiality at all times

Qualifications :

High school diploma or equivalent required;associate degree or medical office training preferred

Minimum 1 year of experience in medical scheduling, preferably in a dermatology or specialty practice

Familiarity with EMR systems (e.G., EPIC, Nextech, ModMed) strongly preferred

Strong organizational and time-management skills

Excellent communication and customer service skills

Ability to work independently and as part of a team in a fast-paced setting

Knowledge of insurance verification and referral processes is a plus