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General Manager

Steak 'n ShakeGrandville, Michigan, United States

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General Manager

Job Type : Full-Time | 50–55 Hours per Week

Industry : Quick Service Restaurant (QSR)

Opportunity : Eligible for Franchise Partner Program

Lead a Restaurant at the Forefront of QSR Innovation

At Steak 'n Shake , we’re blending our rich heritage

with bold innovation to redefine what a quick-service experience can be with a relentless

focus on hospitality, ensuring every guest feels welcome, valued, and cared

for. As a General Manager , you

won’t just manage, you’ll lead from the front. This is a hands-on leadership

role for those who take pride in operational excellence, team development, change

management and getting results through doing the work, not just directing it.

If you’re a seasoned QSR leader looking to grow into

ownership, this could be your pathway. Top-performing GMs are eligible to join

our Franchise Partner Program —an opportunity to own and operate your own

Steak 'n Shake with long-term financial and personal rewards.

What You’ll Do

Restaurant Leadership &

Operations

Lead by example—actively working the line, prepping

food, maintaining cleanliness, and serving guests.

Wear a professional uniform daily—shirt and

tie or collared blouse—setting the tone for team presentation.

Ensure operational excellence across all shifts : opening,

mid-day, and closing.

Uphold all brand standards, food safety practices,

and service protocols.

Financial Performance

Own the P&L : manage food costs, control

inventory, verify invoices, and eliminate waste.

Drive labor efficiency with smart scheduling,

cross-training, and station versatility.

Proactively monitor and reduce shrinkage through

strong controls and real-time coaching.

Inventory & Supply Chain

Control

Oversee inventory from the back door to the front

line .

Conduct regular inventory counts with attention to

accuracy and waste reduction.

Maintain strong vendor relationships and ensure tight

invoice and delivery protocols.

Team Building & Development

Recruit, train, and retain top hourly talent .

Build a cross-functional team trained across multiple

stations to maximize labor productivity.

Inspire a high-performing culture centered on hospitality,

accountability, and consistency .

Provide clear feedback and coaching tied to

operational standards and results.

Performance & Process Management

Use metrics to drive decision-making : speed of

service, food quality, guest satisfaction , and labor costs .

Reinforce systems and SOPs that create repeatable

success.

Take pride in developing a restaurant that’s clean,

efficient, and welcoming.

Job Requirements

3+ years of QSR or fast-casual restaurant management

experience required.

Proven history of consistent work tenure and

reliable leadership.

Deep understanding of food cost management , labor

optimization , and operational KPIs.

Hands-on leadership—comfortable working the drive

through or grill when needed.

Tech-savvy with POS systems , inventory

platforms, and invoice tools.

Strong physical stamina : can lift 50 lbs., stay on

your feet all day, and thrive in a fast-paced kitchen.

Professionalism that extends to your LinkedIn

profile (if you have one) and resume —both should tell the same story.

Track record in driving hospitality excellence and

navigating change in a team setting.

What Success Looks Like

Your restaurant consistently exceeds goals for costs,

guest satisfaction, and cleanliness .

Your team is engaged, well-trained, and delivers

fast, friendly service with pride.

You maintain a polished, energetic presence —setting

the tone every shift.

Your store becomes a top performer and you’re invited

into the Franchise Partner Program .

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General Manager • Grandville, Michigan, United States