Quality Assurance Lead

A company is looking for a Quality Assurance Lead. Key Responsibilities Manage team performance against KPIs including productivity, accuracy, and attendance Mentor and develop QA Specialists through performance management and skill-building Collaborate with cross-functional teams to ensure program consistency and effective quality monitoring Required Qualifications Bachelor's degree or equivalent professional experience 2+ years in Customer Support 2+ years leading a team with experience in coaching and performance management Experience with automated QA (AutoQA) solutions Proficiency with Quality Management Systems (QMS) and automated scorecard development