Quality Assurance Specialist

YoungWilliams PCBossier City, LA, US

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Job Description

Summary of Position

The Quality Assurance (QA) Specialist assists in implementing the quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements.

Essential Job Requirements

Assists in developing and implementing QA and training programs
Conducts QA reviews
Assists in report preparation
Conducts training sessions, either individually or in group settings
Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements
Regular and timely attendance
Answer calls in queue as needed
Other duties as assigned

Required Education

Associate Degree or equivalent years of experience

Required Experience

Experience developing and monitoring QA programs is preferred

Professional experience with the Microsoft Office Suite and other relevant programs

Experience providing training one-on-one and in group settings

Work Arrangement

This is an on-site only position.

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Quality Assurance Specialist • Bossier City, LA, US