Call Center Representative - Onsite Work Only - NO REMOTE WORK

Magellan Solutions USA (MSUSA)Palo Alto, CA, United States

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Switchboard Operator - Palo Alto (Onsite Work Only, NO REMOTE WORK)

Interested in customer service representative roles? You're in the right place!

This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment.

Benefits include healthcare, 401K, Paid time off and paid holidays.
Inbound calls only
Work at a premier medical facility
Help support our veterans

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in Palo Alto, California.

Essential Duties and Responsibilities

Schedule

Monday, Tuesday and Thursday : 6 : 00 am - 2 : 30 pm

Friday and Saturday : 11 : 00 pm - 7 : 00 am

Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism.

Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.

Maintains an above-average attendance record.

Follows established standard operating procedures

Qualifications / Requirements

A high school diploma is required.

At least one year of call center experience is required.

Can be a team player.

Can work without direct supervision.

Can work well with medical staff, veterans, and the elderly.

Has a good work ethic

Outstanding verbal communication skills (phone etiquette).

Detail-oriented, can multi-task, and is highly organized.

Strong Microsoft Office skills.

Must be flexible

Previous Military encouraged to apply

Must be able to pass an extensive background check

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Call Center Representative • Palo Alto, CA, United States