Supervisor Security Response

Job Description

The Security Response Officer Supervisor coordinates the day-to-day shift functions on their respective shifts. They are responsible for scheduling, post assignments, rewarding send disciplinary actions of Security Representatives and / or Security Leads. Security Response Officer Supervisors are responsible for initial shift specific training and competencies. They will work closely with ER Charge Nurses, House Managers, and on-site law enforcement officers when dealing with any security related disturbance or threat. Security Response Officer Supervisors perform safety inspections and audits as required. The position relies on guidelines and some experience and judgment to complete job. Works collaboratively with staff of hospital and contracted security management company to provide a safe environment for our stakeholders. The Security Response Officer Supervisor is responsible for all hospital security operations during their shift. They will ensure that a rapid and measured response is applied to all security response notifications / alerts. Proactively addresses and deescalates tense situations and / or

conflict. Responds to requests for security assistance and works with law enforcement as needed. Enforces security policies and procedures of the hospital. Investigates incidents and prepares written reports. Provides security related training and patrols the premises as needed. The primary role and responsibility will be that of the hospital’s “first responder” capability. Will need to maintain certification with both lethal and non-lethal response capabilities as well as semiannually physical readiness testing

and detention techniques.

Responsibilities

Leadership and Supervision

1. Respond to, de-escalate and investigate situations

reported to Security in accordance with hospital

approved methods as required. Alert appropriate

individuals of security matters while maintaining

confidentiality of involved parties to the degree

possible without putting others in harm.

2. Assist in the effective hiring of Security

Representatives and participate in the training

process for shift specific duties and post.

3. Assigns and monitors staff work and work schedules

according to Department Policy.

4. Maintain appropriate data on employee attendance

for payroll.

5. Monitors the performance improvement program

with the department.

6. Ensure that shift goals and objectives are

administered and consistent with the Director's

expectations.

• 7. Demonstrate ability to coach and mentor staff;

effectively discipline shift employees following

hospital's progressive discipline policy.

Evaluation and Analysis

1. Identifies ways of improving current services and

consults with Security Training manager and Director

on employee and operations issues and problems.

2. Assists that Security Director in processing annual

employee evaluations.

3. Follow up and investigates security incident reports

and updates Director.

4. Maintains and analyzes records, reports and statistics

as required.

5. Evaluates manner and process of internal and

external patrols by shift members.

Quality

1. Provide quality training and orientation for assigned

employees, informs co-workers of relevant

departmental policies and procedures; and allocated

tasks to co-workers as needed. Treat all co-workers

with compassion, understanding, and respect, and

strives to enhance co-worker performance through

cooperative effort and action.

2. Develop shift procedures consistent with

departmental polices.

3. Maintain knowledge of JACHO, DHH, CMS, Fire

Marshal codes and standards specific to security and

safety.

4. Attend mandatory meeting and in-services.

5. Serve on process improvement teams as assigned.

Training

1. Provide shift Security Representatives with initial onboarding training and coordinate shift and post

specific training.

2. Ensures staff shows competency in applying correct

and effective crisis prevention and intervention

techniques after completion of training class.

3. Coordinate department training with Security

Training Supervisor.

4. Ensure staff demonstrate enthusiasm and positive

attitude with customers.

5. Ensure staff focus on the customer; identifies the

customer's needs; responds to the customer; satisfies

the customer; takes ownership.

Other duties

1. Work with Security Contractor Site Supervisor in

scheduling additional staffing.

ensuring proper coverage is always maintained.

3. Promptly notify the Security Director of any incident

that puts the facility, patients, or guest at risk.

Qualifications

Experience : 3 years of experience in the field or related area. Prior Law Enforcement, Military, and / or Corrections preferred.

Education : High School or equivalent

Special Skills : Successful completion of the Louisiana POST Firearms Qualification. Ability to multi-task, deal with stressful high energy situations while remaining calm in critical situations. Must have the ability to communicate effectively with difficult and / or demanding individuals. Must be able to make decisions quickly. Must be a mentor to all shift Security Representatives.

Licensure : Valid Louisiana Driver's License