Senior Manager, Call Center & Provider Solutions ( Call Center Sales Analytics )

Job Description

Job Description

Under the direction of the chief growth officer, the senior manager of provider solutions will lead a high-performing sales team focused on supporting and expanding AssistRx technology solutions for healthcare providers (HCPs). This individual will oversee both the account executives and provider solutions specialists, driving platform adoption and engagement, managing operational execution, tracking and reporting on all team KPIs, and aligning sales efforts with organizational growth goals.

Extremely preferred :

• Experience in HCP-facing sales or working with HCP-facing platforms
• Team Leadership & Performance Management

Manage a team of 6 (3 Account Executives and 3 Provider Success Specialists)

Set clear goals and expectations, coach performance and support career development

Monitor daily operations to ensure effective team performance and accountability

Support CRM strategy with commercial operations leadership

Own and execute strategies to drive adoption and expansion of our HCP-facing products

Create and maintain sales enablement resources and best practices

Collaborate with marketing and product teams to inform campaigns and roadmaps based on field feedback

Design and manage commission structures that align with business priorities

Track performance metrics and payouts; adjust plans as needed to optimize results

Oversee territory alignment and ensure optimal coverage of key market segments

Support equitable distribution of leads and opportunities to drive performance

Develop regular performance reports and dashboards for leadership visibility

Analyze trends to support proactive decision-making and improve retention and conversion

Report on key metrics including team productivity, provider engagement, and platform growth

Monitor usage and engagement to proactively reduce attrition

Develop retention strategies and workflows to maintain high satisfaction and ROI for providers

Requirements

Preferred Qualifications

Benefits

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and / or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire