Help Desk Specialist

A company is looking for a Level I Help Desk Specialist. Key Responsibilities Provide superior customer service related to help desk and equipment repair Research, isolate, and resolve routine user problems, escalating complex issues as necessary Document procedures, track calls, and conduct follow-up with customers Required Qualifications Minimum 2 years of experience in help desk support and familiarity with help desk ticketing software Experience with Windows OS, Office 365, Email, and Active Directory support Permanent authorization to work in the USA for any employer Ability to work independently and manage time effectively