Bartender Position
As a bartender at a hotel, you will be responsible for preparing and serving alcoholic and non-alcoholic beverages to guests in a professional and efficient manner. You will ensure that all drinks meet the hotel's standards of quality and service while providing exceptional customer service. You will also be responsible for maintaining a clean, organized bar area, handling cash and payment transactions, and assisting in creating a welcoming and enjoyable atmosphere for guests.
Key Responsibilities
- Guest Interaction & Service
Greet guests warmly and interact with them in a friendly, professional manner.
Take drink orders from guests, ensuring to listen carefully to preferences and specifications.Provide recommendations for beverages based on guest tastes, including cocktails, wines, and non-alcoholic options.Ensure that guests feel comfortable and attended to during their visit to the bar.Maintain a positive and friendly demeanor at all times to foster a welcoming atmosphere.Respond promptly to guest inquiries or requests, ensuring that service is always efficient and courteous.Beverage Preparation & ServicePrepare and serve alcoholic and non-alcoholic drinks following the hotel's standard recipes and presentation guidelines.
Mix, garnish, and serve drinks according to customer specifications, creating consistent, high-quality beverages.Ensure that drinks are prepared in a timely manner, especially during busy periods.Pour and serve wine, beer, cocktails, and soft drinks, handling all drink orders with care and attention to detail.Maintain the quality of drinks, checking for taste and consistency before serving to the guest.Inventory ManagementMonitor and maintain stock levels of bar supplies, including alcohol, mixers, garnishes, glassware, and napkins.
Assist in ordering and restocking liquor, beer, wine, and bar equipment as needed.Ensure that all bottles are correctly labeled, stored, and organized, and that inventory is rotated properly to prevent spoilage.Keep track of all bar supplies and report any shortages or damages to the bar manager.Cash Handling & Payment ProcessingProcess guest payments for drinks and services accurately using the POS (Point of Sale) system.
Handle cash, credit cards, and other payment methods accurately, ensuring correct change is given.Maintain accurate records of sales and transactions, ensuring proper cash handling procedures are followed.Handle tips with professionalism and ensure that tip-sharing policies are adhered to.Bar Cleanliness & OrganizationKeep the bar area clean, organized, and well-stocked throughout the shift.
Clean and sanitize bar equipment, countertops, utensils, and glassware.Ensure that the bar is consistently stocked with fresh garnishes, glassware, napkins, and other supplies.Wash and sterilize bar glassware, ensuring all glasses are spotless and free from fingerprints or smudges.Maintain cleanliness of the surrounding area, including floors, chairs, and tables.Compliance with Safety & Legal RegulationsServe alcohol responsibly, following all legal and company guidelines regarding alcohol consumption and responsible drinking.
Monitor guests for signs of intoxication and refuse service when necessary, following hotel policies.Check IDs of guests to ensure legal drinking age is met.Adhere to local, state, and federal laws and hotel regulations regarding alcohol service and safety protocols.Follow health and safety standards, ensuring the safe handling of alcohol and other beverages.Customer Experience & UpsellingEngage with guests to enhance their experience and encourage repeat visits.
Upsell drinks, specials, or additional services (such as appetizers or bar food) to enhance the guest experience and maximize sales.Handle guest complaints or concerns with professionalism, working to resolve any issues quickly and to the guest's satisfaction.Create a friendly and lively atmosphere to encourage guests to enjoy their time at the bar.Teamwork & CollaborationWork closely with fellow bartenders, servers, and other hotel staff to ensure smooth service.
Assist in the training of new bartenders or staff members as needed.Communicate effectively with the kitchen staff to ensure any special requests or food pairings are handled appropriately.Support other team members during busy periods to maintain a high standard of service across the bar and restaurant.Required Skills & Qualifications
Experience : Previous experience as a bartender in a hotel, restaurant, or bar setting is preferred.Bartending Skills : Knowledge of drink preparation, mixing techniques, and understanding of classic cocktails.Customer Service : Strong interpersonal skills with the ability to engage with guests in a friendly and professional manner.Attention to Detail : Ability to remember guest orders, preferences, and provide accurate, timely service.Physical Stamina : Ability to stand for long periods and lift heavy objects (up to 30 lbs).Multitasking Ability : Ability to handle multiple drink orders at once in a fast-paced environment.Math Skills : Basic math skills to handle payment transactions and ensure correct change is provided.Problem-Solving Skills : Ability to handle difficult or demanding guests in a calm and professional manner.Preferred Qualifications
Bartender Certification : A bartending certification or completion of a bartending school is a plus.Knowledge of Wines and Spirits : Familiarity with wine varieties, cocktails, beer styles, and spirits.POS System Experience : Familiarity with point-of-sale systems and cash register use.Language Skills : Proficiency in multiple languages may be a plus depending on the hotel's international clientele.Work Environment & Physical Demands
Work Schedule : Flexible hours, including evenings, weekends, and holidays. Shift work is typical.Environment : Fast-paced and high-energy, with a focus on providing high-quality service in a busy setting.Physical Demands : Requires standing for long periods, lifting and carrying heavy items, and performing repetitive tasks such as pouring and mixing drinks.Noise Level : The bar area can be noisy, especially during peak hours, requiring the ability to stay focused and organized.Compensation & Benefits
Salary : Hourly wage plus tips, with potential for high earnings based on the hotel's clientele and performance.Benefits : Health insurance, paid time off, employee discounts, and opportunities for career advancement within the hotel.Tips : A significant portion of compensation comes from tips, providing the opportunity for increased earnings.This position is perfect for someone with a passion for mixology, a flair for customer service, and the ability to work in a dynamic, fast-paced environment. If you enjoy engaging with guests, creating great cocktails, and contributing to a positive bar atmosphere, this is the role for you!
