Client Success Manager

A company is looking for a Client Success Manager to enhance customer engagement and retention strategies. Key Responsibilities : Partner with customers to address their inquiries and ensure delivery of value from products Provide product expertise to support sales efforts and identify upsell opportunities Monitor account health and implement strategies for renewal and retention Required Qualifications : Experience in a customer-focused role within the pharmaceutical, biotech, or financial sectors Strong business acumen and ability to engage with multiple stakeholders Proven ability to drive innovation and improve customer experience Demonstrated relationship-building skills and ability to handle difficult situations High level of organization and proficiency with internal systems and processes