IT Business Analyst

Purpose :

A cross functional role that focuses on capturing and understanding the business requirements at a user story level. Participates and collaborates on an Agile development team. Understands the overall business flows by working with Product Owners, subject matter experts (SMEs) and business teams on a regular basis. Defines improvements to business processes and products. Assists decision-makers in gathering information in order to make informed decisions. Collaborates with Product Owners and Quality Assurance (QA) to identify and write the detailed requirements of test cases. Creates and maintains business and product artifacts.

Responsibilities :

Works under occasional supervision, referring only unusual cases to others.

Uses independent judgment to handle moderately complex issues and problems.

Possesses comprehensive general knowledge of subject matter to make decisions on various cases working independently.

Opportunity for errors may be serious and may involve loss of productivity.

Routine communication requires tact with both inside and outside contacts to obtain information, cooperation, and resolve basic issues.

Regularly works with confidential data.

Two or more years of work experience.

Work Requirements, Experience, Education, and Skills :

Required Education :

Bachelor's degree in related field or equivalent work experience

Required Knowledge :

Knowledge of Agile methodologies (Scrum, Kanban, etc.) 2-3 years related work experience including business processes

Knowledge of technology testing methods and procedures

Personal computer and related spreadsheet and data manipulation software

Experience with business analysis or project management

Data Stack : Snowflake, SQL Server, Python

Cloud, AI, & ML : Azure AI services, TensorFlow, scikit-learn

Preferred Knowledge :

Knowledge of property casualty rating and policy coverages and endorsements

Insurance coverages and rating schemes and insurance products

Familiarity with continuous delivery and continuous integration

Experience working in application lifecycle management tools such as DevOps, JIRA, or Rally

Company and Department practices and procedures

SQL knowledge

Skills :

Excellent oral and written communication with all levels of the organization and individuals outside of the organization, including vendors Computer proficiency

Testing techniques and skills

Documentation

Ability to write and break down User Stories, Test Cases, Acceptance Criteria

Advanced problem solving skills

Strong team facilitation skills

Strong interpersonal skills including conflict resolution skills

Abilities :

Analyze Company business information needs and procedures

Learn quickly

Work independently

Work well with others

Respond well to demands on time and resource

Maintain confidentiality

Organize time and resources and handle multiple high priorities

Delegate, plan, prioritize, and meet deadlines

Work with detail with accuracy

Research and evaluate alternatives, reach decisions, and make recommendations

Train others in work procedures