Job Summary
This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.
Essential Duties And Responsibilities
Onboarding :
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
Developing :
Provide timely and consistent touchpoints with frontline employees.Regular review of best practices to enhance daily performance.Focus on understanding and progress of frontline employee career goalsCoaching :
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.Actively practice and seek feedback on coaching conversations.Mentoring :
Lead by example to ensure safety practices are paramount with each employee andTeaching and developing an understanding of the WM WayPerformance Management :
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.Documents and maintains records required by regulatory agencies such as the Department of Transportation.Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.Qualifications
A. Required Qualifications :
Associate's Degree or in lieu of a degree Required orHigh School Diploma (accredited) and two (2) years of relevant work experience. RequiredSuccessful completion of the WM Operations Manager Trainee program Required andmust be at least 18 years of age Required andlegally eligible to work in the country where the position is located RequiredDriver's License Valid Driver's License RequiredB. Preferred Qualifications :
IV. Physical Requirements :
This job operates in a mix between an office environment and plant / field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.V. Benefits :
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
