Banking Process Improvement Specialist

Monet BankPlano, TX, US

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Job Description

About Monet Bank

Monet Bank is pioneering the future of banking and money movement—faster, cheaper, and crypto-native. The passage of the Genius Act has enabled a future we want to explore where interchange fees and inefficient payment rails may be replaced with a modern, programmable alternative powered by stablecoins.

At our core, we believe Monet Bank is the essential bridge between crypto and traditional finance (TradFi).

As a profitable, well-capitalized Texas state, FDIC-insured bank, Monet sees the fundamental inefficiency of the 2-3% card network payments and seeks to build a strong team to understand and pursue the future of money and banking.

See our open positions below if you want to work on the new frontier of banking projects like a stablecoin-based payment that would empower merchants to reclaim margins, Fintechs to operate cross-border at scale, and tech giants to embed crypto into their platforms without friction.

Summary :

Monet Bank (operating under the Beal Bank Texas charter) is seeking a Banking Process Improvement Specialist who will work with the Director, Strategic Operations to improve organizational efficiency and effectiveness by analyzing, optimizing and documenting business processes. The specialist will develop and maintain clear, concise and user-friendly documentation for Monet Bank products and systems. This role will be responsible for maintaining operational knowledge libraries as well as collaborating with internal teams across the organization and monitoring the impact of changes. The ideal candidate is detail-oriented, highly organized and an analytical problem solver eager to grow within a dynamic, process-driven environment.

Essential Job Duties & Responsibilities (Include but are not limited to) :

Strong analytical abilities with experience in process design in Banking operational processes
Passion for driving change, building a culture of continuous improvement, and driving collaboration
Impeccable attention to detail and ability to make sense of information across multiple work streams to see the “big picture” and key insights / decision points
Lead collaborative process improvement initiatives that are impactful to efficiency, risk and client / associate experience
Translate process discovery sessions into clear, standardized documentation
Analyze and evaluate existing processes to identify inefficiencies and areas for improvement and recommend solutions
Support quality control of documents to ensure clarity, consistency and usability
Participate in the rollout of new or updated processes, helping to ensure adoption readiness
Assist with visual process mapping using tools like Lucidchart or Visio
Maintain project dashboards, trackers and status reports for leadership visibility
Promote a Continuous Improvement Culture

Qualifications (Education, Experience, Computer Skills, Certifications, Etc.) :

The individual must possess good working knowledge of banking and retail operations and regulatory compliance as well as policies and procedures with regard to client service, new accounts and teller functions

Key objectives include client experience, process and quality control

This position requires the ability to work well under pressure while maintaining high standards of accuracy and meeting departmental goals of client service and compliance with laws

5+ years relevant bank experience

Proficient in Excel, Microsoft Word, and Internet navigation

Proficiency with IO key touch, Microsoft Office and knowledge of or the ability to quickly learn banking software applications.

Outstanding listening and communication skills, both written and verbal

Developed critical thinking and decision-making skills

Bachelor’s degree or equivalent work experience

Benefits options include :

Medical, dental and vision coverage

401K with company match

10 paid holidays

Accrue up to 17 vacation / sick days per year in your first year on a pro rata basis

Applicant may be eligible for annual discretionary bonus

No relocation assistance provided.

If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you.

Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws.

All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links : FMLA EEO EPPA

Notice to California Residents : Monet Bank and their affiliates may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.

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Improvement Specialist • Plano, TX, US