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Dispatcher

Dispatcher

Blue Collar ServicesMcKinney, TX, US
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Job Description

Job Description

Location

Dallas / Fort Worth, TX

Job Summary

The Dispatcher is a critical team member responsible for managing inbound and outbound calls, booking service appointments, and dispatching technicians based on skill, location, and availability. This role ensures a seamless daily workflow and delivers exceptional customer experiences through outstanding verbal communication and efficient service coordination.

Key Responsibilities

  • Call Management : Handle a high volume of inbound and outbound calls promptly and professionally, providing accurate service information and following up on leads, estimates, and appointments.
  • Appointment Scheduling : Convert customer inquiries into scheduled appointments by identifying needs, providing quotes, and confirming service details to meet sales targets and customer expectations.
  • Dispatch Coordination : Assign technicians to jobs based on skill, location, and availability, ensuring efficient route planning and timely service delivery.
  • Data Entry : Accurately enter and maintain customer and service information in the dispatch software, ensuring all records are complete and up-to-date.
  • Customer Service : Address customer inquiries, concerns, and complaints with a professional, solution-oriented approach, escalating issues when necessary.
  • Technician Support : Communicate appointment details to technicians, assist with service-related inquiries, and ensure they have all necessary job information.

Key Skills and Qualifications

  • Exceptional verbal communication and phone etiquette (required).
  • Fast, accurate data entry with strong attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Problem-solving mindset with a customer-first attitude.
  • Familiarity with service dispatch software (e.g., Workiz) preferred.
  • Bilingual (English / Spanish) is a plus but not required.

    • Education and Experience

  • High School Diploma or GED required.
  • Minimum 12 years of experience in a dispatch, customer service representative, or scheduling role, preferably in home services. (preferred)
  • Proven experience in a fast-paced, customer-facing environment.

    • Additional Requirements

  • Ability to reliably commute to our office in the Dallas / Fort Worth area.
  • Availability to work full-time hours, including Saturdays on a rotating schedule.
  • No special certifications or licenses required.

    • Compensation

  • Hourly Rate : $18$22 / hour, depending on experience.
  • Bonuses : Weekly performance bonus based on booking rate and sales.

    • Additional Information

    We are seeking reliable, adaptable candidates with a strong team fit who can thrive in a dynamic environment. The ideal candidate is comfortable managing high call volumes, real-time scheduling changes, and has a passion for delivering excellent customer service.

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    Dispatcher • McKinney, TX, US