Supervisor, Office

Job Description

Summary

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock / consolidation / deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Job Summary :

The Dispatcher Supervisor is responsible for leading a team of dispatchers and drivers, ensuring the safe, efficient, and compliant execution of daily transportation operations. This role requires strong leadership, a deep understanding of logistics, and comprehensive knowledge of DOT regulations. The Dispatcher Supervisor serves as a key liaison between customers, drivers, and management, driving operational excellence, financial health, and high customer satisfaction.

Responsibilities :

Supervise and lead a team of dispatchers and drivers, fostering accountability, communication, and performance excellence.

Schedule and monitor driver assignments to ensure efficient routing, balanced workloads, and compliance with all customer delivery and pick-up requirements.

Ensure compliance with all National and State DOT laws and regulations; provide reminders and ongoing training to drivers regarding safety and compliance.

Maintain a minimum of 99.5% on-time performance by proactively identifying and resolving traffic, routing, or operational issues.

Serve as the primary point of contact between drivers, customers, vendors, and internal stakeholders, ensuring clear communication and timely updates.

Monitor vehicle maintenance schedules and coordinate repairs to minimize downtime and ensure operational readiness.

Review and analyze operational performance metrics; recommend and implement improvements for efficiency, cost savings, and service quality.

Respond to emergencies or urgent situations following company safety and accident protocols.

Maintain accurate records of dispatch activities, routes, performance issues, complaints, and corrective actions.

Ensure equitable distribution of work among drivers and uphold high morale across the team.

Support financial accountability by monitoring department costs, productivity, and profitability across customer accounts.

Train, coach, and evaluate dispatch staff, promoting professional growth and continuous improvement.

Prepare and review dispatch documentation and reports for management.

Other duties as assigned.

Skills & Competencies :

Proven leadership skills with the ability to motivate, coach, and hold a team accountable.

Strong understanding of logistics operations, freight management, and route optimization.

In-depth knowledge of DOT regulations, OSHA compliance, and safety standards.

Excellent organizational and time management abilities; able to prioritize in a high-pressure environment.

Strong interpersonal and communication skills with a customer service focus

Analytical and detail-oriented with the ability to interpret operational and financial data.

Proficiency in Microsoft Office and dispatch / logistics software.

Ability to adapt quickly and make effective decisions in urgent or changing situations.

Education & Experience :

High School Diploma or GED required; Bachelor’s Degree preferred.

3–5 years of dispatching, transportation, or logistics experience, including at least 2 years in a supervisory role.

Experience in freight operations and customer / vendor communications strongly preferred.

Work Environment & Physical Requirements :

Professional office setting with frequent use of phone and computer systems.

Occasional walking, standing, bending, or lifting may be required.

Must be able to handle high-pressure situations calmly and effectively.

Full-time, on-site position with occasional remote flexibility depending on operational needs.

Schedule :

Monday - Friday 8am-6pm after training.

Training with be Monday-Friday 6am - 4pm

Pay : 66,000 - $70000

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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