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Manager, Fraud Operations

VanguardCharlotte, NC, US

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Global Risk And Security (Gr&s) At Vanguard

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

Our crew are our greatest resource by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

Fraud Operations Manager

The ideal skills that we are looking for in the Fraud Operations Manager include :

Strong conceptual and strategic thinking skills
Ability to work independently and drive outcomes in an ambiguous, ever-changing environment
Expertise in operations / process improvement
Ability to effectively develop crew and build a strong team culture
Demonstrates a continuous improvement mindset
Interest or background in fraud / cyber crime

Manager, Fraud Operations :

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

Reviews team operations to ensure efficiency. Develops team processes and procedures to improve operational effectiveness. Fosters a team environment driven by open communication, decisiveness, clear direction, teamwork, and accountability.

Oversees operating procedures, monitors operational metrics, and ensures the team delivery of accurate and timely processing based on daily goals.

Collaborates across teams to ensure service quality, operational efficiency, and overall department performance continuously improves. Facilitates dialogue across teams and through senior managers.

Communicates broader departmental changes across the team to ensure awareness of impacts on processes. Applies knowledge of various policies and procedures and their implications on the team's day-to-day activities.

Participates in special projects and performs other duties as assigned.

What it takes :

Minimum five years of related experience required. Two years' experience in operations processing preferred.

Undergraduate degree or equivalent combination of training and experience required.

Special Factors :

Sponsorship : Vanguard is not offering visa sponsorship for this position.

About Vanguard :

At Vanguard, we don't just have a missionwe're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work :

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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Operation Manager • Charlotte, NC, US