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Coordinator, Business Operations I

Coordinator, Business Operations I

Travel + Leisure Co.Clearwater Beach, FL, US
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Business Operations Coordinator

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

At Travel + Leisure | Club Wyndham Clearwater Beach, the Business Operations Coordinator plays a vital role in supporting the daily functions of our Sales and Marketing operations. This individual provides exceptional service to our guests and business partners, ensures operational procedures are followed, protects data integrity, and assists with the day-to-day flow of the sales floor including tour reception and gifting. As part of the Business Operations team, you'll help support the steps that put the world on vacation and create memories of a lifetime!

Responsibilities

  • Provide exceptional customer service to guests, business partners, and team members.
  • Assist with the daily functions of the sales floor, including tour reception and gifting processes.
  • Collect and validate guest data to ensure accuracy and enhance the customer experience.
  • Manage and protect company assets through all interactions.
  • Understand, follow, and implement operational procedures that govern our business.
  • Support the rollout of new initiatives and assist teams impacted by these changes.
  • Maintain daily, weekly, monthly, and quarterly reporting needs.
  • Identify and recommend opportunities to improve customer service and / or processes.
  • Leverage available resources (team, leadership, guides, etc.) to quickly provide answers and support when questions arise.

Collaboration

You will regularly partner with :

  • Sales and Marketing teams
  • Human Resources
  • Resort Operations leadership

    • Examples of Projects

  • Validating data and reporting, or answering questions from onsite business partners.
  • Supporting the integration of new processes and procedures.

    • Requirements

  • Proficiency in Microsoft Office Suite.
  • Strong attention to detail and organizational skills.
  • Ability to work a flexible schedule : any 8-hour shift between 8 : 00 AM and 8 : 00 PM.
  • Availability to support the business on weekends and holidays (with regular days off during the week).
  • Previous customer service or operations experience with a proven ability to deliver outstanding results.
  • Strong communication skills and ability to partner across multiple teams.

    • How You'll Be Rewarded :

    We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

    • Where Memories Start with You

    Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

    We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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    Operation Coordinator • Clearwater Beach, FL, US